Al Masaood Automobiles won the Global Nissan Aftersales Award for the third year. The Abu Dhabi distributor exemplifies unmatched customer service excellence.
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Abu Dhabi’s Pride
Al Masaood Automobiles, renowned as the sole distributor for Nissan in key regions of Abu Dhabi, Al Ain, and the Western Region, has clinched the sought-after Global Nissan Aftersales Award for the financial year spanning from April 2022 to March 2023.
This significant win marks the third year the distributor has been honored with this accolade, highlighting its unwavering dedication to offering an unmatched customer service experience.
Moment of Glory
The award ceremony, held at Nissan Motor Corporation’s headquarters in Japan, saw Harmeet Singh, Aftersales Director of Al Masaood Automobiles, alongside Mohamed Abdo, General Manager – Parts, accepting the award with pride.
A thrilled Irfan Tansel, Chief Executive Officer at Al Masaood Automobiles, shared:
“Earning the Global Nissan Aftersales Award for three consecutive years is a testament to our unyielding commitment to aftersales service excellence. As a customer-focused entity, our primary goal is to provide services that enhance the car ownership journey. This esteemed award reflects our dedication to this cause and strengthens our bond with Nissan, highlighting our consistent performance. Our team’s commendable dedication and operational prowess have been pivotal in achieving and surpassing customer satisfaction benchmarks.”
Al Masaood Automobiles’ dedication to superior services and ongoing enhancement efforts have translated into steady gains in customer satisfaction, loyalty, and positive feedback.
This is evident from the company’s impressive performance across all evaluation parameters, including an outstanding Customer Satisfaction Index (CSI) Score for FY22.
The secret to their success? A comprehensive customer-first approach and an undying passion to exceed customer expectations.
Words from Nissan’s Top Brass
Thierry Sabbagh, holding prominent positions as the President of Nissan Saudi Arabia, INFINITI Middle East, and Managing Director of Nissan Middle East, conveyed:
“The Global Nissan Aftersales Award is an emblem of excellence for Nissan dealers worldwide. Heartiest congratulations to Al Masaood Automobiles for bagging this prestigious honor for the third year. Their exemplary efforts in surpassing aftersales targets and offering unparalleled experiences to our customers have not gone unnoticed. We eagerly anticipate more joint successes in the future.”
A Legacy of Recognition
The Global Nissan Aftersales Award is an honor awarded to dealers in similar segments who have shown outstanding performance in achieving Nissan’s aftersales business objectives.
However, this is not a first for Al Masaood Automobiles.
Their trophy cabinet boasts several noteworthy awards from Nissan, including the same award in FY20 and FY21, the Nissan Global Dealer Award in 2013 and 2019, and various regional acknowledgments.